1. Payment options
Pure Living accepts direct Electronic Fund Transfers to our account. Company’s banking details are provided during check-out process.
Online payments with credit cards (VISA and Master Card) are via PayFast payment gateway security systems.
2. Transaction currency
All prices are displayed in South African Rand (ZAR) and include VAT.
3. Delivery policy
Pure Living offers the following delivery options to its customers:
3.1. Courier service
Pure Living uses the services of few courier companies in order to provide the best possible rates to our customers.
Pure Living reserves the right to change the courier service fees without prior notice, subject to Courier Companies policy.
Please note the Courier deliveries are made during work days and normal office hours.
3.2. Collection at our premises
For customers who wish to collect personally his/her orders our physical address will be provided after prior arrangement by e-mail or whatsapp.
Please, note that payment has to be arrange prior of collection. We prefer electronic type of payments.
4. Free Delivery options:
Pure Living offers the following free delivery options:
4.1. Free courier delivery to all Gauteng orders above R1000.00
4.2. Free courier delivery to all Rest of the Country orders above R1500.00
5. Delivery time
Processing of orders will be done within 24 - 48 hours of receiving them, but parcels will only be dispatched after proof of payment is received via e-mail or fax or actual payment is received. No sms notifications are accepted. For online payments with credit cards no proof of payment is required.
Please, note that our general delivery time is 3 to 7 working days, subject to availability of products from manufacturers/ distributors.
Although the courier service offers overnight deliveries, we cannot guarantee that certain product will be available from the manufacturer/ supplier or that manufacturer/supplier will provide requested products for immediate collection. Therefore we cannot offer overnight delivery.
During December holiday season most manufacturers/suppliers require longer time for processing orders, which might make our delivery time longer. We will make every effort to stock the most popular items to avoid any inconvenience to our customers.
Gift packs, however, will be stocked in advance and available for express delivery, subject to availability.
Take note, that delivery to be finalized means that anyone present at the delivery address provided can sign for the parcel.
If the delivery address is unattended when delivery is attempted it will be Courier discretion to leave a message and try to schedule a second attempt to deliver, subject to Courier’s terms and conditions.